Sr. Field Service Technician

Position Summary

The Senior Field Service Technician is responsible for commissioning, installing, troubleshooting, repairing, and testing industrial equipment at customer sites and in-house. This hands-on role supports equipment wiring, system testing, research and development activities, and technical documentation. The position works closely with Engineering to support new applications and equipment while ensuring a high level of customer satisfaction. Once trained, the technician operates with minimal supervision and provides advanced technical support in both domestic and international field service environments.

• Perform high- and low-voltage equipment wiring, including PLC wiring, both in-house and in the field
• Apply advanced wiring techniques such as cutting, terminating, soldering, and crimping, with proper selection of wire and cable types
• Read and interpret electrical schematics and mechanical drawings
• Troubleshoot, diagnose, repair, and test industrial equipment and subsystems
• Commission and install equipment at customer sites
• Travel to domestic and international customer locations to provide installation, service, and technical support
• Communicate professionally with customers, providing clear guidance and technical explanations
• Train customers on proper equipment operation and basic troubleshooting
• Provide remote technical support using desktop and communication tools
• Document technical issues, solutions, and service activities accurately and in a timely manner
• Prepare detailed field service reports and procedural documentation
• Support the rollout of new applications and equipment in collaboration with engineering teams
• Adhere to all safety policies, procedures, and quality standards
• Identify potential service opportunities, including preventative maintenance needs
• Participate in after-hours, on-call, and 24/7 service support as required
• Assist in mentoring and supporting less experienced technical staff
• Perform other duties as assigned

• Technical
  
  Skills and Experience:
  
  Demonstrated experience with industrial equipment wiring, electrical schematics, and electrical measurement instruments
• Strong troubleshooting skills: with the ability to resolve complex technical issues
• Experience operating independently after training
• Proficiency with hand tools, power tools, and electrical test equipment
• Experience using remote desktop applications
• Strong computer skills, including Microsoft Word, Excel, Outlook, and general software applications

• Ability to lift up to 75 pounds
• Ability to install subsystems into process equipment and make mechanical and electrical adjustments
• Ability to work in confined spaces
• Valid driver’s license
• Valid passport or ability to obtain one immediately
• Availability for frequent domestic and international travel, often with minimal notice
• Ability to be on call and provide 24/7 service support

• Outstanding written and verbal communication skills
• Strong interpersonal skills and customer-facing professionalism
• High attention to detail and strong problem-solving and decision-making abilities

• Five to eight or more years of experience servicing and troubleshooting industrial equipment
• Technical certifications or formal technical training
• Willingness to pursue additional training and certifications
• Leadership and team-building capabilities
• Self-motivated, highly organized, and adaptable to rapidly changing priorities

Compensation

$70,000 - $90,000 a year