Installation Lead

Location: Owings Mills

POSITION SUMMARY The Installation Lead is responsible for leading installation teams, delivering materials to client sites, and efficient, professional workmanship. This position acts as the on-site foreman to the team, leading by example with strong tool skills, great customer service, and excellent policy adherence. The Installation Lead works alongside the crew, coordinating the loading and unloading of trucks, leading the assembly and installation of office furniture, overseeing careful and responsible interaction with client spaces, and keeping the team on task.

The Installation Lead is also responsible for the safe and timely transportation of team members, equipment, and goods to and from client sites.

POSITION EXPECTATIONSEnsures all office furniture and fixtures, including systems furniture, case goods, accessories, and wall-hung units, are installed effectively, efficiently, and with high customer satisfaction

Accurately pulls, prepares, and stages product and materials; assembles and levels furniture according to manufacturer instructions

Performs basic installation functions, such as carrying and lifting, crating or uncrating product, assembling panels and components, cleaning and detailing, installing locks, etc.

Collects, checks, and loads all the day’s orders listed on daily project manifest

Checks and loads all outgoing project materials

Ensures load is secure and cannot shift or fall in transit

Audits any outgoing orders and requests changes as necessary

Marks any issues and reports to management

Delivers all outgoing product to clients and handles open pick-up requests

Ensures the crew is safely at the client site in a timely manner

Receives calls from the Douron team and makes accommodations for special requests as necessary

Processes all customer returns and undelivered items daily

Reports any undelivered orders and pick-up issues to Installation Manager Maintains up-to-date vehicle checklist and reports concerns to management

Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations

Understands all company safety guidelines and protocols outlined in the Safety Handbook Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines

Inspects product thoroughly for concealed damages and reports any findings according to company procedure

Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites

Mindfully shows care at worksites, including responsible treatment of client property and facilities:

Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;

Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;

Ensures no damage to client property or goods, whether item is preexisting or part of installation;

Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;

Confirms no product, materials, or tools are unintentionally left behind at worksite

Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss

Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or performing a team lift Reviews upcoming assigned projects and make appropriate preparations in advance, including coordinating with the installation team, communicating with the company schedulers, and ensuring the truck is loaded with the needed product and equipment

Clearly communicates with the installation team, delegating tasks and guiding procedure

Acts as the on-site point-of-contact for the customer during the installation

Verifies other installers’ work each day to ensure quality

Appropriately wraps and secures all product to minimize the risk of damage

Collects supporting materials as needed, such as pictures for warranty claims or client signatures

Informs Installation Manager of any personnel updates or concerns

Maintains compliance with all company guidelines and company established standards

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