Support Planner

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

This is entry level professional work responsible for advocating, counseling, assessing, developing, and providing community liaison/social service assistance to individuals interested in the Medicaid Home and Community Based Services Programs (Community Options, Community First Choice, Community Personal Assistance Services, Money Follows the Person) and long-term care options. The incumbent may be required to work occasionally on some evenings or weekends. Work is performed and evaluated under close supervision of the Program Manager.

The Department of Family Services improves the quality of life and overall well-being of the communities by providing information, assistance and referrals, as well as promoting and developing high quality, innovative programs that educate, empower, respect choice and preserve dignity. The department is responsible for providing assistance to some of the County’s most vulnerable citizens – children, families, victims of domestic violence, people with intellectual and developmental disabilities, veterans, and seniors.

The department is comprised of three divisions that serve the aging and disabled, victims of domestic violence, as well as children, youth and families in need of support and resources.

• Provide professional social/work/case management services to individuals seeking enrollment in one of the Medicaid Home and Community Based Programs (Community Options, Community First Choice, Community Personal Assistance Services, Money Follows the Person)
• Support Planners will provide program education on the Medicaid programs eligibility, and application/enrollment process.
• Provide options counseling to nursing home residents and their guardians/family members interested in learning about services and support in the community specifically related to Medicaid programs.
• Provide ongoing case management services to include evaluation of the individuals’ need/medical assessment, assistance with development of care plans utilizing a person-centered approach.
• Conducting quarterly visits to monitor and ensure that the services are being provided in accordance with the plan of service, program policies and procedures.
• Make appropriate referrals for community resources based on client need, identifying Waiver and non-Waiver services.
• Provide assistance to nursing home residents interested in transitioning to a community setting.
• Assist with identifying affordable housing options and addressing housing related barriers.
• Establish and maintain participants' information and case records in the Program database and ensure that all information is current and updated.
• Preparing case notes and other reports are required.
• Collaborate with local Health Department, Dept of Social Services, Maryland Dept of Health and other community organizations concerning the operation of the Program and its participants.
• Ability to take initiative, use sound judgement, exercise independent decision-making, and provide excellent customer service.

• Bachelor's Degree from an accredited college or university in Business or Public Administration, Social Service, Sociology, Psychology, or a closely related field.
• Responsible work experience which includes coordination of group activities, preferably including work with disadvantaged individuals.
• Must possess and maintain a valid Class C driver's license.

An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered.

• 4-year degree or higher to include at least 2 years of case management experience working with older adults and/or individuals with differing abilities.
• Kno…