ServiceNow Developer

Service Now Admin/Developer

Contract role

The position requires someone to sit onsite in Owings Mills, two days onsite, three days remote at the beginning of the contract. This resource will need their own device to connect on the days they work remote.

Develops, documents, and delivers functionality within the Service Now platform to ensure project requirements and operational needs are met.

Responsibilities:

• Writes moderately complex code, based on their translations of functional requirements and unit tests code to ensure proper functionality for business use
• Assists in the support of the system. Taking responsibility for on-call issues, acts as first point of contact for alert triage, review problem(s), identify issue(s) and work to resolve it.
• Collaborates within team to discuss issues and resolutions; provides status updates so others are informed of any implications that might affect them (e.g., trading implications).
• Assists in the estimation of the size of the effort required to complete the project based upon analysis of requirements of modules assigned to them; estimates costs and time allotment needed for a project.
• Stays informed of recent programming/technology topics to keep up to date and ensure their ability to work on a variety of projects using the latest languages/applications; receives cross training to support Service Now applications.
• Provides 24-hour on-call support rotation and performs effective triage and troubleshooting.
• Tasked with developing modules of an application of low to moderate complexity that will perform, within a system, to meet business requirements in light of constraints with development languages, platforms, and standards. Responsible for exploring and sharing alternative solutions.
• Deadlines have been established to protect the business from financial exposure. This role often faces pressure situations while resolving production issues. Responsible for handling these situations with a sense of urgency.
• Must keep current with new programming developments, learning curves for understanding new language/applications. Held accountable for self-development, may be assigned a mentor.