Transit Operations Supervisor CDL Class B or higher Passenger endorsement and no airbrakes; L restriction

Transit Operations Supervisor

We are seeking a dedicated, responsible, team-oriented, solutions driven Transit Operations Supervisor to perform a variety of operational, managerial and administrative work in the day and provide timely instructions/responses for operational information.

Key Responsibilities, including, but not limited to:

• Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Provides unifying direction and clear instructions regarding various issues throughout the day; audits service, routes and road conditions, and recommends alternate routes to dispatch as appropriate.
• Supports the other supervisors and fosters a cohesive and positive working environment for all Drivers and Dispatchers.
• Supervises a minimum of 10 drivers and dispatchers, including managing attendance, approving time off requests, assisting with personnel issues, and verifying schedules.
• Provides a variety of public transportation information to passengers, the general public and other agencies; provide quality customer service and respond to public inquiries and requests in a courteous manner.
• Investigates accidents, incidents, disputes, and disturbances, in accordance with policy, and in conjunction with the proper authorities; writes various reports regarding all accidents, incidents, disputes, and disturbances.
• Writes reports regarding service disruptions, security incidents and operator performance/behavior in accordance with policies and procedures. May assist operators in filing of reports.
• Assists in the creation and updating of reference materials for Dispatchers and Operations Supervisors.
• Monitors operator driving skills and work habits.
• Authorizes trips outside of transit services when necessary.
• Schedules alternative routes when necessary and assists with rides for passengers.
• Uses automated computer systems to retrieve scheduled information.
• Monitor pull-outs and service areas.
• Actively and routinely participates in supervisory training.

Knowledge, Skills and Abilities:

• Ability and aptitude to manage all aspects of a department on a rotating basis, including being the primary decision-maker and point of reference for a team.
• Ability to accept job responsibilities and meet deadlines.
• Excellent phone demeanor and customer service skills.
• Ability to work independently.
• Ability to interact with interdepartmental personnel.
• Positive attitude and sensitivity in dealing with customers and staff with special physical and/or non-neurotypical needs.
• Excellent verbal, interpersonal, judgment and problem-solving skills.
• Ability to perceive, react and communicate positively to needs of colleagues and customers.
• Professional experience and professional demeanor.

Requirements

Minimum Qualifications:

• High School diploma or GED equivalent.
• 1
  -2 years direct supervisory experience and/or road supervisor experience.
• Must be able to successfully and efficiently operate a tablet, cellphone, and personal computer.
• Intermediate computer knowledge and skills, specifically in a Windows environment; excellent Microsoft Word, Excel, and Outlook skills are required.
• Ability to communicate (read, speak, write, and understand) clearly in the English language.
• Must maintain Commercial Driver's License (CDL) Class B or higher with Passenger (P) endorsement and No Airbrakes (L) Restriction.
• Ability to work independently and objectively.
• Ability to communicate effectively and work with all departments.
• Ability to work in a 24 hour/365 day per year operation.

You will exceed our expectations if you possess:

• Fluency in Spanish and/or French.
• 1
  -2 years direct supervisory experience and/or Road Supervisor experience in a transit setting.
• Previous operations management experience in a transit environment.

Physical Requirements &

Working Conditions:

• Must be able to move about the office and between floors;
• Must be able to utilize standard office equipment; access filing system/cabinets
• Communicate effectively and efficiently in person, by telephone, via email and other electronic means.
• Must be able to frequently work outside in extreme, hot and/or cold weather, including but not limited to rain, snow and sleet.
• Must be able to sit for…