Delivery Driver

1. POSITION SUMMARY The Delivery Driver is responsible for the safe and timely transportation of goods to clients on a designated route. This position verifies daily manifest, loads and unloads trucks accordingly, and makes its stops efficiently. The Delivery Driver serves as a public representative of the company’s brand and is responsible for providing excellent customer service and professionalism at all times.
2. POSITION EXPECTATIONS Collect, check, and load all the day’s orders listed on their daily delivery manifest.

Check all paperwork against Jump Track manifest and determine best route order.

Check and load all outgoing bulk paper and water jugs.

Ensure load is secure, cannot shift and will not fall over during transportation.

Audit any outgoing White Glove orders and request changes as necessary.

Mark all problems on the daily PDL and return to Customer Service for follow-up.

Deliver all outgoing product to our customers and handle open pick-up requests.

Maximize route and delivery efficiency while providing excellent customer service.

Use Jump Track delivery software and tablet to collect Proof of Delivery information for all items delivered or picked-up.

Maintains compliance with all company guidelines and company established delivery standards.

Keep Customer Service and Driver Supervisor apprised of special situations that arise throughout the day.

Field calls from Customer Service and Management and make accommodations for special requests as necessary.

Process all customer returns and undelivered items nightly.

Palletize all empty water jugs, used toner cartridges, and returned merchandise in accordance with local policies.

Report any undelivered orders and pick-up issues to Supervisor.

Keep up with general paperwork requirements.

Maintain up-to-date Vehicle checklist and report problems to Supervisor.

Submit all water spiffs, productivity reports, etc. in a timely manner.

Ensures all product is delivered effectively, efficiently, and with high customer satisfaction

Verifies that staged product matches daily manifest and promptly communicates any needed adjustments

Performs basic carrying, lifting, and moving functions

Delivers all outgoing product to clients and handles open pick-up requests

Processes all customer returns and undelivered items daily

Maintains up-to-date vehicle checklist and reports concerns to management

Maintains a safe and clean vehicle and working environment by complying with policies, procedures, and regulations

Understands all company safety guidelines and protocols outlined in the Safety Handbook Follows up on vehicle maintenance and inspections according to federal, state, and company guidelines

Inspects product thoroughly for concealed damages and reports any findings according to company procedure

Carefully handles, lifts, carries, loads, secures, and unloads materials, products, and tools on and off box trucks between storage locations and client worksites

Mindfully shows care at worksites, including responsible treatment of client property and facilities:

Ensures a professional finish at worksites by reasonably tidying, cleaning, and picking up debris;

Cleans and wipes down all product, empties drawers (except instructions for customer), and removes tape and packing materials;

Ensures no damage to client property or goods, whether item is preexisting or part of installation;

Participates in a tidy workspace by removing trash, obstacles, and hazards throughout the workday;

Confirms no product, materials, or tools are unintentionally left behind at worksite

Maintains and uses company equipment appropriately, responsibly, and safely without damage or loss

Uses safe and careful carrying and transportation techniques at all times, especially while carrying on stairs or…