Warehouse Lead Agent

We’re not in the shipping business; we’re in the information business”
-Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

Scope of Position:To assist the supervisor with the pursuit of Warehouse Excellence by promoting a culture of Safety & Security, loading/unloading trucks, interacting with agents to ensure data entry protocols are being followed at all times, while setting an example for others.

Responsibilities:

Facility Compliance

• Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws.
• Maintain warehouse procedures and Expeditors Security & Safety standards.
• Maintain a clean and professional facility meeting all the warehouse excellence requirements.
• Reporting any issues with equipment to ensure safe operational condition.
• Help to manage inventory of packaging materials and supplies.
• Adhere to all company, country compliance standards (ITAR, DG, Wood pallets, TSA, CFS etc)

Labor Management

• Support the vision and goals as outline by the warehouse management and communicate them in huddles, set the example for others.
• Support employee versatility (cross training).
• Abides by all Expeditors policies and procedures.
• Support company, district and product goals.
• Teaching our culture mission and goals.

Operations and Quality

• Daily monitoring of Warehouse Workflow exception dashboards to ensure timely execution, (GNS WF inbound/outbound, GNS Manifest work board outbound, EAD WF).
• Oversee the processes, following operational standards (OPS) and KPI expectations.
• Ability to cover any other warehouse agent / desk function.
• Ensures accurate and timely data entry into our system through receiving, scripts, loading, unloading etc.
• Accurate weighing and dimensioning of cargo.
• Accurate labeling of freight.
• Accurate put away locations
• Will run huddles when a supervisor is not available.
• Helps to Improve safety, quality, process and cost through continuous improvement methods
• Participate in transitioning new customers as needed
• Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
• Perform process audits where applicable
• Keeping the board updated with dock door and staff information current.
• Escalation point for agents when supervisor is not readily available.
• Whatever task the Supervisor/Manager assigns
• Keeping costs down by communicating what is needed on the shift to support our operations, including sending contract workers home/calling people in late/managing OT.

• Education:
  
  High School Diploma
• Experience:
  
  2 years working in warehouse operations and showing potential in leadership through behavior and actions.

Knowledge/

Skills:

• Solid understanding of OSHA rules, state, local, and company Health and Safety rules and compliance.
• Strong team leadership, customer service, and account management skills
• Professional written and verbal communication skills
• Critical thinker & resourceful
• Adaptable to change, reliable and self-motivated.
• Has a positive attitude and works well with others
• Knows his job and the jobs around him well and is consistently seeking knowledge.
• Exemplifies the Behavioral Absolutes.
• Developing process improvement skills
• Developing skills in statistics, data analytics productivity and KPI performance
• Flexible, problem-solver, sense of urgency, quick thinker, organized
• Pro-active, ability to foresee incidents and adhere to warehouse safety practices
• Effective interpersonal skills, including proven abilities to listen, comprehend,…