Jewelry Inventory Control & Receiving Specialist; In-Office

Jewelry Inventory Control & Receiving Specialist (In-Office)

Job Type: Full-Time

Sterling Forever is a fast-growing fashion jewelry brand dedicated to creating high-quality, affordable jewelry that helps customers look and feel their best. As an ecommerce-first business, our Operations team plays a critical role in delivering an exceptional customer experience—from receiving new inventory to ensuring every customer order is accurate.

We're looking for a detail-oriented, organized, and proactive Jewelry Inventory Control & Returns Specialist to join our Operations team. This role is ideal for someone who enjoys solving problems, maintaining inventory accuracy, and working cross-functionally to keep our ecommerce business running smoothly.

• Maintain accurate inventory levels across our warehouse and ecommerce systems.
• Investigate and resolve inventory discrepancies.
• Perform inventory adjustments, cycle counts, and stock audits.
• Identify recurring inventory issues and recommend process improvements.
• Help ensure products are properly labeled, organized, and available for fulfillment.

• Process customer returns accurately and efficiently.
• Inspect returned jewelry for quality and determine resale eligibility.
• Ensure inventory is updated promptly following return processing.
• Research and resolve order issues related to missing inventory, oversells, and fulfillment discrepancies.
• Partner closely with the Customer Experience team to resolve customer order concerns quickly.
• Coordinate with warehouse staff to locate missing products or identify replacement options.
• Help minimize order delays while maintaining a high level of customer satisfaction.

• Receive incoming shipments and verify product quantities.
• Assist with unpacking, organizing, and stocking new inventory.
• Support warehouse operations during slower periods, including fulfillment and general operational tasks.
• Maintain a clean, organized, and efficient work environment.

• Minimum of 3 years of experience in inventory control, warehouse operations, ecommerce fulfillment, returns processing, or a related operations role.
• Experience investigating inventory discrepancies, reconciling inventory, and maintaining inventory accuracy.
• Exceptional attention to detail and organizational skills.
• Strong problem-solving and analytical abilities.
• Comfortable working with inventory management systems and Microsoft Excel or Google Sheets.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Positive attitude with a willingness to jump in wherever needed.
• Strong communication skills and ability to work cross-functionally with Operations and Customer Experience teams.

• Experience with Shopify or other ecommerce platforms.
• Experience using warehouse management or inventory software.
• Previous experience in jewelry, fashion, beauty, or consumer products.
• Familiarity with barcode scanning and inventory reconciliation.

• Ability to stand, walk, bend, and lift up to 40 lbs throughout the workday.
• Comfortable working in an active office and warehouse environment.

• Join a fast-growing ecommerce jewelry brand.
• Collaborative, supportive, and team-oriented culture.
• Opportunity to make a direct impact on customer satisfaction and operational excellence.
• Employee jewelry discounts.
• Paid time off and company holidays.
• Health, dental, and vision benefits.
• Opportunities for growth as the company continues to scale.

If you're highly organized, enjoy solving operational challenges, and take pride in keeping inventory accurate while delivering a great customer experience, we'd love to meet you.