Customer Experience Associate

Work Location

Marystown, Newfoundland and Labrador, Canada

15 hours per week

Personal & Commercial Banking

$22.00 - $27.21 CAD per hour

Customer Experience Associate at TD Canada Trust. Responsible for processing financial transactions, providing excellent customer service, and promoting banking solutions.

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures and industry regulations.
• Understand and determine customer needs to recommend suitable banking solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and the internet.
• A go‑getter who exercises initiative and is accurate and detail‑oriented, able to handle multiple tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Base salary, variable compensation, health and well‑being benefits, retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.