Customer Representative; Financial Services

Member Service Representative (Financial Services)

Location:

Marysville, OH 43040

This position is ONSITE in Marysville, OH, must be able to commute to Marysville, OH

Pay Rate: $18–$22 per hour based on experience

Must be able available to work monthly rotating shifts:
Monday – Friday

8am-4:30pm , 8:30am-5pm, 9am-5:30pm, 9:30am-6pm

We are dedicated to providing outstanding financial services to our members. We’re looking for enthusiastic Member Services Representatives to join our team and deliver exceptional support in a fast-paced call center environment.

• Answer inbound calls from members, providing prompt and courteous assistance.
• Efficiently navigate multiple systems while adhering to internal policies, procedures, and regulatory guidelines.
• Process a wide variety of member service requests, including transactions, basic account maintenance, and card-related activities.
• Complete loan applications for members accurately and efficiently.
• Assist members with Digital Banking Services troubleshooting and support.
• Demonstrate full knowledge of products and services, offering appropriate solutions to members to retain and build financial relationships.
• Communicate effectively with members using both verbal and written skills.
• Promote a positive member experience with every interaction.

• Prior experience in a customer service or call center environment preferred.
• Strong multitasking and computer navigation skills.
• Excellent verbal and written communication.
• Ability to learn and retain information about financial products and digital tools.
• Demonstrated problem-solving and troubleshooting skills.
• Flexible, team-oriented, and reliable.

• Training and professional development
• Supportive team environment
• Opportunities for growth within the organization

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.