Customer Representative; Financial Services

Member Service Representative (Financial Services)

Location:

Marysville, OH 43040

This position is ONSITE in Marysville, OH
, must be able to commute to Marysville, OH

Pay Rate : $18–$22 per hour based on experience

Must be available to work monthly rotating shifts:
Monday – Friday

8am-4:30pm, 8:30am-5pm, 9am-5:30pm, 9:30am-6pm

We are dedicated to providing outstanding financial services to our members. We’re looking for enthusiastic Member Services Representatives to join our team and deliver exceptional support in a fast-paced call center environment.

• Answer inbound calls from members, providing prompt and courteous assistance.

• Efficiently navigate multiple systems while adhering to internal policies, procedures, and regulatory guidelines.

• Process a wide variety of member service requests, including transactions, basic account maintenance, and card-related activities.

• Complete loan applications for members accurately and efficiently.

• Assist members with Digital Banking Services troubleshooting and support.

• Demonstrate full knowledge of products and services, offering appropriate solutions to members to retain and build financial relationships.

• Communicate effectively with members using both verbal and written skills.

• Promote a positive member experience with every interaction.

• Prior experience in a customer service or call center environment preferred.

• Strong multitasking and computer navigation skills.

• Excellent verbal and written communication.

• Ability to learn and retain information about financial products and digital tools.

• Demonstrated problem-solving and troubleshooting skills.

• Flexible, team-oriented, and reliable.

• Training and professional development

• Supportive team environment

• Opportunities for growth within the organization

A career in motion is how you'll thrive and prosper. We work with tons of companies across the nation, and with our strong connections, we'll help take your career forward. At Kelly, we've been transforming ourselves for a while now - constantly striving to reach our full potential, so we can help you maximize yours. We'll help you find what's next.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  () for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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