Hotel Front Desk Representative

Hotel Front Desk Representative

About the hotel:
The Comfort Suites Marysville is located at 1081 Lydia Drive Marysville Ohio 43040.

Job Description:

Responsible for attending to the needs of guests, especially during check in and check out process.

• Be in required uniform including name tag, ear piece, and radio.
• Greet all guests.
• Provide information to guests about hotel policies, services, and amenities.
• Respond to guest requests and sell rooms to walk-in guests.
• Enter or change reservations in the PMS system.
• Post charges to guest accounts.
• Process payments from guests.
• Make necessary changes to guest accounts.
• Inform housekeeping about room changes.
• Listen and respond to guest complaints.
• Operate answering the phone.
• Clean front desk and surrounding areas.
• Complete shift checklist.
• Maintain daily logs.
• Balance cash drawer.
• Must be able to stand for an 8-hour shift.

• Maintain a hospitality-oriented attitude conducive to team growth.
• Willingness to participate in further hospitality training and education.
• Perform any other duties given by supervisor or general manager.

• Dental, vision, and life insurance.
• Paid holidays.
• Choice Hotel discounts.
• Paid time off.
• Paragon monthly bonus incentive.
• Weekly pay.