Business Analyst - ServiceNow
Job in
Marysville, Union County, Ohio, 43041, USA
Listed on 2026-01-22
Listing for:
Intelliswift - An LTTS Company
Full Time
position Listed on 2026-01-22
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, Systems Analyst, IT Support
Job Description & How to Apply Below
- Service Now workflows, forms, and UI policies
- Service Now Certified System Administrator (CSA)
- Service Now testing & defect tracking
- Service Now data migration & global rollouts
- Assist in gathering, documenting, and validating business requirements for Service Now modules and enhancements.
- Support configuration tasks within Service Now under the guidance of senior developers and architects.
- Help build and maintain basic workflows, forms, UI policies, and simple scripts.
- Participate in testing activities, including test case creation, execution, and defect tracking.
- Support data collection, data validation, and migration activities during regional rollouts.
- Provide onsite support to project teams and end users, including troubleshooting and issue triage.
- Assist with project documentation, training materials, and user guides.
- Ensure alignment with established Service Now standards, governance, and best practices.
Daily operational support and global rollout of Service Now platform.
Required Qualifications- 1–2 years of experience in IT, business analysis, or application support.
- Exposure to Service Now (coursework, certification, or hands‑on experience).
- Basic understanding of ITSM processes (Incident, Request, Change, CMDB).
- Strong analytical, communication, and problem‑solving skills.
- Ability to work onsite in Marysville, Ohio, for the full duration of the project.
- Service Now Certified System Administrator (CSA) or progress toward certification.
- Experience supporting enterprise applications or participating in system rollouts.
- Exposure to Agile methodologies or project delivery frameworks.
- Experience in manufacturing or automotive environments is a plus.
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