Account Representative

What Makes a Honda, Is Who Makes a Honda
Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential.

To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

This role supports the Parts Business Administration team by ensuring effective operations, system controls, and process governance across activities that directly impact transaction processing, material flow, inventory management, and balance sheet integrity. The position is responsible for maintaining and enhancing operational controls, system access management, and tools that drive efficiency, accuracy, and compliance. Key responsibilities include ensuring the accurate recording of transactional activity, including Sales and Cost of Goods Sold (COGS), supporting inventory management processes, maintaining compliance with SOX requirements and divisional controls, and identifying opportunities to improve business processes and operational effectiveness.

These activities and controls play a critical role in achieving financial objectives, ensuring reporting accuracy, and supporting overall business performance. This role requires the development of deep functional expertise across business processes and systems. The individual will provide hands‑on troubleshooting and user support, serve as a subject matter expert for operational and system‑related issues, and proactively identify and implement opportunities to improve efficiency, reliability, control effectiveness, and the overall user experience.

Through continuous improvement initiatives, this position contributes to enhanced operational performance and supports the division's strategic and financial goals.

• Develop and maintain comprehensive end-to-end knowledge of business systems, including integrations, workflows, configurations, and process dependencies.
• Serve as the primary Subject Matter Expert (SME) for system functionality, operational processes, and user support.
• Create, maintain, and enhance system documentation, including process flows, configurations, controls, procedures, and best practices.
• Monitor and evaluate system updates, enhancements, and emerging technologies to identify opportunities for improved functionality, efficiency, and user experience.

• Serve as the primary point of contact for system-related inquiries, issue resolution, and user support, ensuring timely and effective responses.
• Troubleshoot and resolve system errors, data discrepancies, process exceptions, and workflow failures to minimize operational disruption.
• Coordinate with IT teams, system administrators, and external vendors to elevate and resolve complex technical issues while maintaining ownership and accountability through resolution.
• Monitor system performance, data integrity, and operational processes to proactively identify risks, prevent disruptions, and ensure business continuity.
• Support daily business operations by maintaining the reliability, accuracy, and functionality of critical systems and processes.

• Conduct root cause analysis to identify and resolve recurring system, process, and data-related issues.
• Manage and track incidents through resolution, ensuring timely escalation, effective communication, and stakeholder alignment throughout the issue…