Lead Administrator L1

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

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Job Description:

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Microsoft 365 - Exchange Online

Job Description:

• Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
• Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles
• Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
• Working Experience of different type of connectors available in exchange/ Microsoft 365
• Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
• Good understanding of SSO with M365, including ADFS
• Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA
• Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,
• Over all experience 8+ Years of 4 to 5 years managing a large scale M365 hybrid environment
• A Master’s degree and Microsoft Certification a plus
• Previous Microsoft 365 administration and troubleshooting experience is required
• Familiarity with some of the following areas:
  Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)

Microsoft 365 - Exchange Online

Marysville, Ohio

Job Description:

• Proactive in direct client communication and capable of managing customers effectively with an onsite presence.
• Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles
• Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
• Working…