Customer Service Representative - SCM MV

Customer Service Representative 2

POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job;

it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world. We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list).

Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, "We did that". In the role of Customer Service Representative 2 you'll play a pivotal part on our Supply Chain team. Safran Cabin Materials located in Marysville, WA is recruiting for a:
Customer Service Representative 2 7:00am to 3:30pm M-F The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. Works in coordinating, supporting, improving the commercial process & positively influence customer happiness. Responsible for coordinating customer requests, processes customer orders quotes, maintains front line communication with the customers. Update changes of order dates and ensure adherence with contractual obligations.

Accountable for performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed. Job duties include but are not limited to:
Receive and process intercompany purchase orders. Accurately process customer transactions such as orders, quotes, invoices or returns. Provide accurate information regarding availability, lead times, special orders, etc. Monitor scheduled shipment dates to ensure timely delivery & expedite as needed. Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints. Identify trends in customer satisfaction or dissatisfaction. Manage time effectively, meet personal goals & work effectively with other members of the team.

Communicate to the purchasing & planning departments unexpected increases or decreases in demand for products. Maintain proficiency in using personal computer, data entry terminal & other common office equipment/software. Follow company policies and procedures. Present a professional image at all times to customers and vendors. Active participation in operational improvement activities. Other task as needed & flexibility is key. Willing to work overtime as needed.

Safran Cabin headquarters are in Huntington Beach, California, with a global presence of over 100,000 employees at 35 sites. Site locations are in the United States, Mexico, Brazil, Canada, Germany, France, Czech Republic, the Netherlands, Tunisia and Thailand. Safran Cabin serves over 400 airlines and leasing companies globally and delivers to all airframe OEM manufacturers with a heritage spanning over 80 years in the industry.

Discover Safran Cabin through our videos:
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• Your Career:
Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development:
Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
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Your Benefits:

Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, Safran Perks with Benefit Hub – Employee Discounts & Rewards Marketplace for consumer products/services and more!

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran Cabin is the world's No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems. Here, you will develop your skills and grow within a community of experts who enrich your experience every day. Here, collaboration connects our teams across the globe.