Desktop Support Specialist

Overview

Position Overview:

We are seeking an experienced Desktop Support Analyst to join our IT team. The ideal candidate will have at least 3 years of experience in desktop support roles, providing technical assistance and support to users in a corporate environment. This role involves troubleshooting hardware and software issues, installing and configuring software and peripherals, and maintaining desktop systems to ensure optimal performance.

• Provide technical support to end-users for desktop hardware, software, and peripherals.
• Diagnose and resolve technical issues related to desktop systems, including hardware and software problems, network connectivity, and printing issues.
• Install, configure, and upgrade desktop software and operating systems.
• Perform routine maintenance tasks such as applying software updates, patches, and antivirus definitions.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Maintain accurate records of support requests, resolutions, and inventory.
• Train end-users on the proper use of hardware and software applications.
• Contribute to the development and implementation of desktop support policies and procedures.

• Bachelor's degree in Computer Science, Information Technology, or relevant experience.
• Proficiency in troubleshooting desktop hardware and software issues.
• Experience with Windows and macOS operating systems.
• Knowledge of Active Directory, Group Policy, and network protocols.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
• Familiarity with ITIL framework and service management best practices.