Merchandise Manager

Overview

The Merchandise Manager (MM) leads Ulta Beauty’s store operations, driving sales growth, inventory management, and operational compliance while fostering a high‑performing team.

The MM reports to the Operations Manager, guides a team of Task Associates, and is accountable for shipment, replenishment, omni‑channel, price changes, and markdowns. Success in this role requires a passion for operational excellence, a drive for results, and the ability to navigate unforeseen complexity.

• Promote a culture of accountability to meet or exceed the store’s goals for retail and service sales, guest loyalty, payroll, omni‑channel and retail shrink.
• Drive profitability through operational excellence, top‑line sales growth, and expense control.
• Use store forecast and payroll budgets to support scheduling, communicate needs to the GM, and achieve sales and payroll goals.
• Review, analyze, and respond to financial and operational reports including store visits and audit results.
• Leverage company programs, tools, and resources to improve performance.
• Perform makeup applications, skincare analysis, and product demonstrations to enhance sales and guest experience.
• Stay informed on industry trends and product benefits to better serve guests.
• Maintain prompt, regular attendance and hold staff accountable to the Ulta Beauty attendance policy.

• Attract, hire, and retain a diverse team of top talent.
• Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, open communication, and clear priorities.
• Create an inclusive environment that encourages growth and engagement.
• Support associate development through training, competency‑based feedback, coaching, succession planning, and individual development plans.
• Participate in ongoing training, including brand and category education.
• Model operational excellence by leading by example and sharing best practices.
• Execute the Guest Engagement Leader program to drive business results across all Annual Performance Goals (APGs) metrics.

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to and enforce the dress code.
• Use the scheduling tool to adjust schedules and manage attendance during shifts.
• Use the task management tool to prioritize and execute store workload, including resets, pricing updates, inventory tasks, and replenishment.
• Ensure execution of all operational focuses: shipment, replenishment, omni‑channel, price changes, and markdowns.
• Protect company assets and minimize loss through safety, inventory control, cash management, and loss prevention procedures.
• Execute day‑to‑day inventory control processes and complete theft reporting as required.
• Support continuous improvement by advocating company initiatives and technology.
• Communicate business trends, opportunities, and challenges to field leadership.

• High school diploma preferred.

• 1–2+ years of fast‑paced retail or relevant management experience.
• Financial management experience driving top‑line sales, interpreting data, managing payroll budgets, and controlling expense.
• Retail management experience monitoring inventory, achieving operational excellence, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating top talent while managing change.

• Proficient with basic technology (POS, Microsoft Office, Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure, use good judgment, and remain flexible.

• Work a flexible full‑time schedule, including days, evenings, weekends, and holidays.
• Shifts may begin as early as 5:00 a.m.
• Availability to work shifts on Sundays and Mondays.

• Continuous mobility throughout the store during shift.
• Continuous and/or frequent bending, pulling, pushing, crouching, stooping, reaching, and twisting.
• Continuous coordination and manipulation of objects.
• Frequent lifting or moving up to 40 lbs.
• Freque…