Account Manager-SMB Sales

Verizon Business partners with organizations of all sizes to help them harness the power of advanced networks and technology. More than a traditional connectivity provider, Verizon Business focuses on enabling teams, improving performance, and driving innovation through secure, reliable solutions. The company works closely with business and agency leaders to understand their challenges and deliver tailored services that empower people and operations.

Joining Verizon Business means contributing to solutions that help customers stay connected, competitive, and future-ready.

The Account Manager – SMB Sales is a full-time, field based role in Marysville, WA, responsible for managing and growing a portfolio of small and mid-sized business customers. This role involves building strong customer relationships, identifying business needs, and presenting Verizon Business solutions that drive value and performance. Day-to-day activities include prospecting and lead generation, conducting sales presentations and product demonstrations, preparing proposals, and negotiating contracts.

The Account Manager will monitor account health, address customer issues, and coordinate with internal teams to ensure high levels of customer satisfaction and service. The role also includes tracking sales performance, maintaining accurate account records in CRM tools, and meeting or exceeding sales targets and activity metrics.

• Strong account management and customer service skills, with experience maintaining and growing SMB client relationships.
• Proven ability in lead generation and sales activities, including prospecting, qualifying opportunities, and closing deals.
• Excellent communication skills, both written and verbal, with the ability to present complex solutions in a clear, accessible manner.
• Demonstrated focus on customer satisfaction, including resolving issues promptly and proactively identifying opportunities to improve the customer experience.
• Familiarity with business telecommunications, networking, or technology solutions is highly beneficial.
• Comfort working with CRM systems and basic sales reporting tools to manage pipelines and track performance.
• Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities on-site.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience in sales or account management.