Disaster Case Manager

Disaster Case Manager

This position provides direct case management services to disaster survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services.

Status of employment is determined by contractual obligations and contract funding. Length of employment subject to change.

Case management services are needed in various areas within the State of Washington.

Essential duties and responsibilities include conducting thorough needs assessments, developing recovery plans, providing relevant information and referrals, developing relationships with client families, assisting survivors in determining the best course of action for recovery, implementing and monitoring recovery plans, providing crisis intervention, utilizing knowledge of resources available at all levels of government, mobilizing resources to achieve desired outcomes, maintaining timely input and upkeep of client records, conducting home visits, advocating and interacting with other service providers, ensuring complete case files, maintaining current and accurate documentation of services provided to clients, identifying and connecting disaster survivors to resources on the local, state, and federal level, assisting clients in applying for and receiving public and private benefits, networking with long term recovery group and the community to provide referrals and resources to participants, acting as a liaison to internal programs, external collaborations, and funding entities, representing The Salvation Army and its programs at meetings and events in a respectful and positive manner, attending meetings and events as required by the Disaster Services Director, complying with Salvation Army procedural requirements, including those set forth in the Employee Handbook, and all safety-related manuals, and performing other work-related duties as assigned.

Education and work experience required include a Bachelor's degree or at least three years of relevant social services case management experience in the social services field, previous disaster experience a plus, and preferably candidate will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.

Knowledge, skills, and abilities required include bilingual Spanish/English, knowledge of social service delivery systems, knowledge of the State of Washington and/or County support resources, ability to work with diverse populations of individuals and to apply cultural competency skills, good organizational time-management and communication skills, ability to work well independently as well as part of a team, detail oriented, self-motivated and able to work effectively and efficiently with a minimum of supervision, flexible, team player, excellent telephone skills, ability to work in a fast-paced environment and maintain poise under pressure, customer service mindset, must be able to communicate effectively both written and orally with other staff, clients, and the greater public, must have excellent interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population, must be able to cooperate with The Salvation Army policies and procedures, and must be proficient in typing, organizing, and filing.

Software-related skills include knowledge of Microsoft Office operating system required with the required knowledge of Word and Excel; knowledge of Microsoft Access, PowerPoint, and Publisher, is helpful, demonstrated experience working with email software required;
Lotus Notes, helpful, and working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical requirements include ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis, ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead, ability to operate and effectively communicate over a telephone, ability to operate a desktop or notebook computer, ability to lift up to 40 lbs. (usually boxes or bags), ability to access and produce information from a computer, ability to understand written (printed or handwritten) information, ability to operate a motor vehicle, and ability to sweep, clean, shovel snow, and perform other janitorial tasks as needed.