RHTP Program Coordinator

The RHTP Program Coordinator will serve as an operational lead embedded within Missouri’s Transformation of Rural Community Health Care (ToRCH Care) model. Local Community Hubs are county-level care coordination entities that bring together hospitals, Federally Qualified Health Centers (FQHCs), Rural Health Clinics (RHCs), behavioral health providers, pharmacies, Emergency Medical Services (EMS), local public health agencies, and community-based organizations to coordinate clinical, behavioral, and social care for rural residents.

Situated within the Hub Anchor organization, the RHTP Hub Program Coordinator is responsible for organizing, implementing, and managing day-to-day Hub operations by convening Hub partners, supporting Leadership Board governance, coordinating localized program implementation, monitoring Hub progress and performance, overseeing RHTP Navigators, and ensuring referral pathways and care coordination workflows function effectively across the Hub ecosystem.

This role serves as the primary Hub spokesperson and is designed to operationalize the Hub Anchor’s responsibilities within the broader ToRCH Care ecosystem by organizing local implementation activities, aligning partners around shared priorities, and ensuring coordinated Hub operations function effectively over time. The Program Coordinator works across healthcare and community settings to convene providers and community organizations, facilitate Leadership Board activities, oversee implementation of localized programs, and support coordination between clinical, behavioral, and social care partners.

Using the Community Information Exchange (CIE), dashboards, and other Hub systems, the Program Coordinator monitors Hub performance and RHTP navigator utilization, tracks operational and programmatic progress, identifies workflow or coordination gaps, and works with Hub partners, the RCN, and the RHTO to improve referral pathways, communication processes, and overall, Hub effectiveness.

The Program Coordinator will operate within the Hub Anchor organization to prevent over-extension of existing roles and centralize coordination functions. This is a non-clinical, non-State employee position; the Program Coordinator does not diagnose, prescribe, or provide licensed clinical treatment. Instead, the Program Coordinator supports the Hub Anchor organization and the mission of the RHTP by coordinating Hub operations, facilitating partner collaboration, supporting implementation of local programs and workflows, and escalating operational or coordination issues according to established Hub protocols.

• Serves as the primary Hub spokesperson, building a strong community of providers and partners, reinforcing shared accountability, and sustaining engagement
• Convenes Hub members to assess local needs, set priorities, and develop a tailored Hub strategy, elevating insights to inform regional and statewide strategy
• Manages implementation of localized programs, overseeing budgets and coordinating execution across Hub members and delivery partners. Also coordinates rollout of statewide initiatives at the Hub level (e.g., access expansion, workforce development programs)
• Monitors Hub progress and performance, escalating risks, gaps, and support needs to the RCN
• Oversee RHTP Navigator utilization and workflows, ensuring integrated closed-loop referrals, coordinated outreach activities, consistent documentation practices, and alignment with Hub priorities and operational protocols
• Facilitates Leadership Board governance activities, including agenda development, meeting coordination, documentation of decisions, and follow-up on operational action items
• Coordinates onboarding, participation expectations, and operational alignment…