Title Research Coordinator

At Vanderbilt Mortgage, we believe home ownership makes lives better. For over 50 years, we’ve been committed to making home ownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre‑owned manufactured and modular homes. With a diverse range of loan products, a reputation for world‑class customer service and a coast‑to‑coast presence, Vanderbilt continues to be a leader in the industry.

Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work‑life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Title Research Coordinator

Full Time

Titling

Titling Team Lead

As Needed

Hybrid - 3 days in the office - 2 days remote

The expected hiring range for this position is from $/hour plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

The Title Research Coordinator is responsible for applying for titles and securing 1st lien position for lenders with the Department of Motor Vehicles. The Title Research Coordinator is responsible for titling in several different states and following up with Home Centers for documents needed. They must be able to complete a large volume of work within limited time frames, while maintaining a high degree of accuracy.

Work in Various Systems to obtain accurate titling documents

• Helix
  • Actively work through queues based on loan type (VMF) and follow-up on any outstanding items or needs for each deal
  • Update checklist items statuses on individual deal checklists as it pertains to research for that file. Write up for any items that need correcting and assign to the home center
  • Reset follow-ups accordingly based on what’s needed and time frames given during the research process.
  • Notate any updates or changes under the Notes field or under each checklist item as deals are worked or followed‑up
• Oracle
  • Manage keyed checks for errors and void if necessary
• On Base
  • Utilize customer queries to search and access customer documents that have been imaged to files
• AS400/iSeries
  • Utilize various paths to access customer, home, and lien information associated with deals
  • If deals are dated, notate in AS400 any updates or changes
  • Order documents from the vault/document control
• LINK Menu/Apps 2.0
  • Search VMF applications to gain better knowledge of notes, where the application is in process, etc.
  • Utilize Fees screen to check title fees and other fees
  • Use the Discovery/Start/App1 or App2 screens to gain customer information that may not be present in Helix
  • Utilize the Land Exam page to access information pertinent to deals that are converting or involve a land purchase or land as collateral
  • Access Notes page to see details about deal and related teams that have worked the deal
• VINtek
  • Order duplicate titles for title and conversions coordinators and other departments who request
  • Check status of titles for orders placed
• ALVIN – Alabama Department of Revenue Titling Website
  • Process any title changes, duplicates, or corrections to title work as needed through the state of Alabama Department of Revenue platform, ALVIN.
• Titling Service Desk Platform
  • Organize, process, and document any dated VMF files/loans for specific requests and research opportunities.
  • Utilize this platform for communicating with sister departments who email in requests.
  • Utilize the follow up feature to continuously follow up on requests in a timely manner.

• Coordinate with sister departments including inventory, sales processing, tracking, VMF originations (portfolio, remarketing, and connect lending), VMF servicing, Doc…