Technical Support Engineer

Inspire health. Serve with compassion. Be the difference.

Provides advanced technical support for IT systems and ensures the smooth operation of technology infrastructure.

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:
  Inspire health. Serve with compassion. Be the difference.
• Installs and configures Information Technology Services (ITS) hardware solutions and software applications for the enterprise utilizing approved deployment tools and methods
• Troubleshoots and resolves complex challenges related to ITS hardware and software.
• Clinical and Business Systems Analyst for applications issue resolution as required including during emergency situations
• Performs hardware and software updates to ITS solutions including mobile devices.
• Creates and maintains standards documentation related to hardware and software solutions including mobile devices.
• Provides training and support to end-users on the use of IT systems and software
• Conducts regular audits of IT equipment and ensures compliance with company policies
• Utilizes Active Directory to support the enterprise needs
• Performs other duties as assigned.

• This is a non-management job that will report to a supervisor, manager, director or executive.

• Education – Associate degree in ITS related field of study.
• Experience – Two (2) years related work experience.

• Equivalent work/education experience may be considered in lieu of the education and experience requirements noted above.

• Certification in CompTIA A+, Network+, or similar IT certifications preferred.

• Ability to prioritize
• Ability to manage multiple assignments and tasks
• Ability to adapt to new technologies and processes
• Understanding of networking, hardware, and software troubleshooting

Day (United States of America)

Blount Memorial Hospital

7001 Corporate

ITS Management Services