IT Infrastructure Administrator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
150 W. Church Ave Maryville, TN 37801

The IT Infrastructure Administrator will design, implement, maintain, and evaluate Blackberry Farm's server, storage, virtualization, backup/disaster recovery, and cloud/data platform infrastructure. The position ensures the systems that support guest-facing and back-of-house operations — including core business applications, data platforms, and integrated systems — are reliable, secure, and scalable. The role works closely with the Network Engineer, Network Security Administrator, and broader IT team to maintain a stable, well-governed technology foundation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Designs, deploys, and maintains virtualized server infrastructure (VMware) supporting core business systems

Administers and maintains storage systems (SAN) to ensure performance, capacity, and availability of company data Manages backup and disaster recovery systems (Veeam or equivalent), performing regular recovery testing to ensure business continuity

Maintains and monitors Windows server operating systems, patching and updating systems on a regular schedule

Administers Microsoft Exchange/Office 365 and Active Directory environments, including account provisioning and access management

Supports and maintains cloud and data platform infrastructure (e.g., Snowflake, Salesforce environments) in coordination with business system owners

Monitors infrastructure performance and capacity, proactively identifying and resolving bottlenecks before they impact operations

Partners with the Network Engineer and Network Security Administrator to ensure infrastructure security aligns with firewall, network access, and overall security policy

Performs and monitors daily system backups and validates data integrity and availability

Maintains documentation of infrastructure architecture, configurations, and standard operating procedures

Evaluates and recommends new infrastructure technologies, tools, and vendors to improve reliability, performance, and cost efficiency

Leads infrastructure-related projects, including new system deployments, migrations, and integrations

Coordinates with software and platform vendors to troubleshoot infrastructure-level issues and escalate as needed

Protects organizational value through safeguarding of confidential information and enforcement of infrastructure access controls

Supports property IT operations by working tickets submitted within the IT ticketing system

Recommends information technology strategies, policies, and procedures by evaluating outcomes, identifying problems, and anticipating future infrastructure requirements

Updates job knowledge by participating in educational opportunities, reading professional publications, and maintaining professional networks

Accomplishes organizational goals by participating in cross-functional projects and addressing infrastructure issues in a timely manner

Follows directions of supervisor or any member of management

Must comply with all company policies and procedures.

To perform the essential functions of this position, regular and predictable attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

SUPERVISORY RESPONSIBILITIES None EDUCATION and/or EXPERIENCE BS in Information Technology, Computer Science, or related field preferredVMware certification (VCP or equivalent) preferred

Veeam or equivalent backup software

Dell EMC SAN or equivalent storage systems preferred

Microsoft Exchange / Office 365 administration

Active Directory administration

Windows Server operating systems

Experience with cloud/data platforms (e.g., Snowflake, Salesforce infrastructure) preferred

Micros point of sale systems preferred

Opera property management system preferredITIL Foundation or equivalent IT service management experience desirableLANGUAGE SKILLS Must be able to communicate with ALL Team Members in a professional and courteous manner

Excellent communication and writing skills and professional appearance is required MATHEMATICAL SKILLS Basic Math and Excel skillsREASONING ABILITY Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals; must be able to apply logical thinking to a wide range of intellectual or practical problemsPHYSICAL DEMANDS Must be able to work in a General Office settingWORK ENVIRONMENT General officeTRAVELSome travel may be required initially for training purposesHOURSMonday – Friday – 8 am – 5pmOn-call rotation for after-hours support

Some weekends and/or evenings as needed to handle special events or emergencies
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