Supply Chain & Customer Service Manager

Supply Chain & Customer Service Manager

Maryville, TN, US

2 days ago Requisition

Salary Range: $ To $ Annually

• Competitive salary with annual salary review and bonus.
• FULLLY paid top tier medical, dental, & vision benefits for you and your family.
• Outstanding paid time off policy.
• Student Loan Assistance, up to $5,000 annually as eligible.
• Learning and Development Opportunities including Tuition Reimbursement.
• Highly engaged culture, stable workforce, within a strong, growing global company

At Etex, our purpose is building better together. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact on the lives of our customers and our communities. Are you looking for a company where you can learn, grow and lead? Join us as a Supply Chain & Customer Service Manager where you can work at our facility in Maryville, TN.

The mission of the role is to ensure Promat’s success by leading the end-to-end supply chain and customer service functions. Acting as both a strategic leader and operational coach, this individual drives excellence in planning, logistics, and order fulfillment while ensuring exceptional customer experiences.

This role focuses on optimizing the company’s supply chain network, improving service efficiency, and developing a high-performance team that aligns with Promat’s growth, safety, and customer‑centric goals.

• Lead, coach, and develop both the Customer Service and Supply Chain teams to achieve operational excellence and service excellence.
• Establish clear KPIs for service performance, accuracy, responsiveness, cost efficiency, and process adherence.
• Create a culture of collaboration, accountability, and continuous improvement aligned with Etex leadership values.
• Manage workforce planning, succession development, and training to ensure team capability growth.
• Conduct regular performance reviews and promote cross‑functional alignment between Sales, Operations, Finance, and Manufacturing.

• Serve as a senior escalation point for key customer accounts, ensuring effective resolution of issues and proactive communication.
• Oversee daily order management, quotations, and customer communications to maintain best‑in‑class responsiveness.
• Partner with Sales and Marketing to support new product launches, onboarding, and proactive service initiatives.
• Implement service metrics and customer feedback systems to monitor and improve satisfaction, quality, and speed of service.
• Drive adoption of CRM and ERP best practices (SAP, Salesforce, or similar) to enhance data visibility and decision‑making.

• Lead planning, logistics, procurement coordination, and inventory management activities for the U.S. business.
• Develop and implement local supply chain strategies that optimize total landed cost, delivery lead time, and inventory turns.
• Ensure alignment with divisional and global supply chain goals while supporting local customer and business needs.
• Drive the Sales & Operations Planning (S&OP) process, ensuring balance between customer demand, production capacity, and inventory.
• Manage and report key metrics such as OTIF (On Time In Full), cost‑to‑serve, and working capital optimization.
• Maintain compliance with EHS, quality, and ISO standards across logistics and warehousing functions.

• Identify and implement workflow and system enhancements across customer service…