Customer Service Representative - Leach Animal Hospital

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Leach Animal Hospital
, we’re more than just a veterinary clinic, we’re a team that leads with compassion, connection, and care. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

We’re a well-established, fast-paced hospital with deep roots in our community and a commitment to delivering progressive, high-quality care. If you're looking to join a team where collaboration, support, and fun go hand-in-hand with exceptional medicine, you’ve found the right place.

• Cutting-Edge Care with Heart - Our full-service hospital offers advanced medicine and services like wellness care and surgery, all delivered with genuine compassion.
• Loyal Clients, Lasting Bonds - Our clients trust us because we take the time to listen, educate, and care. We’ve built strong, lasting relationships in Mashpee by putting pets and their people first.
• Growth & Teamwork Culture - We believe in building strong relationships, embracing teamwork over ego, and constantly learning and leveling up together.

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

• Have 2+ years of veterinary client service experience.
• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

• Competitive pay, based on experience.
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care).
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (from finances to wellness and everything in between).
• Access to Encore Vet Group’s library of training, CE, and career development resources.
• 401(k) with up to 5% company match.