Reservation & Customer Service Representatives - Mashpee Reservation Office

Reservation & Customer Service Representative – Mashpee Reservation Office

The Steamship Authority is currently accepting applications to fill Reservation & Customer Service Representative positions at the Steamship Authority's Mashpee Reservation Office. These are union positions with SEIU Local 888 and are full-time (40 hours a week), including weekend coverage, with a starting rate of pay of $20.40 per hour. After 90 days are worked, pay increases to $25.49 per hour.

Health, vision, and dental insurance are also available after obtaining permanent status. This position is responsible for providing high-quality customer service by handling incoming calls, assisting with reservations, and supporting general customer inquiries. A 90‑day probationary period applies.

• Answer incoming telephone calls and assist customers with making, modifying, or canceling vehicle reservations.
• Process reservations accurately using the reservation system.
• Check vehicle space availability.
• Provide schedule details and related inquiries.
• Troubleshoot customer concerns related to website use.
• Perform data entry and record processing.
• Assist with training new employees.
• Perform additional duties as assigned.

• Strong telephone communication skills, including clear spoken English.
• Excellent customer service and interpersonal skills.
• Basic proficiency in PC computer applications.
• Strong organizational skills and attention to detail.
• Willingness to learn and demonstrate initiative.
• Reliable transportation and strong attendance record.
• Availability to work weekends, holidays, and occasional evenings.
• High school diploma or equivalent required.

• Multilingual abilities, especially Brazilian Portuguese, Spanish or Portuguese.

• Prolonged periods of sitting at a desk.
• Ability to lift up to 20 lbs.
• Ability to move freely within the workspace.
• Ability to work an 8‑hour shift as scheduled.

Mashpee Reservation Office.

• Pass a pre‑employment drug test and a background check.

• TTY

Human Resources Office
Steamship Authority
Falmouth, MA 02540
EOE