Reservation & Customer Service Rep
Listed on 2026-08-23
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
The Steamship Authority is currently accepting applications to fill Reservation & Customer Service Representative positions at the Steamship Authority's Mashpee Reservation Office. These are union positions with SEIU Local 888 and are full-time (40 hours a week), including weekend coverage with a starting rate of pay of $20.40 per hour. After 90 days are worked, pay increases to $25.49 per hour.
Health, vision, and dental insurance are also available after obtaining permanent status.
This position is responsible for providing high-quality customer service by handling incoming calls, assisting with reservations, and supporting general customer inquiries. A 90-day probabionary period applies.
Key Responsibilities:- * Answer incoming telephone calls and assist
- * customers with:
Making, modifying, or canceling vehicle reservations - * Booking high-speed passenger reservations
- * Process reservations
- * accurately using the reservation system.
- * Provide general information
- * including:
Vehicle space availability Schedule details and related - * inquiries
- * Troubleshoot customer concerns related to website use.
- * Perform data entry and record processing.
- * Assist with training new employees.
- * Perform additional duties as assigned.
Qualifications & Skills:
- * Strong telephone communication skills, including clear spoken English.
- * Excellent customer service and interpersonal skills.
- * Basic proficiency in PC computer applications.
- * Familiarity with internet use, web browsers, and mobile platforms (iOS and Android).
- * Strong organizational skills and attention to detail.
- * Willingness to learn and demonstrate initiative.
- * Reliable transportation and strong attendance record.
- * Availability to work weekends, holidays, and occasional evenings.
- * High school diploma or equivalent required.
- * Multilingual abilities, especially Brazilian Portuguese, Spanish or Portuguese.
Physical Requirements:
- * Prolonged periods of sitting at a desk.
- * Ability to lift to 20 lbs.
- * Ability to move freely within the workspace.
- * Ability to work 8 hr. shift as scheduled.
Location:
Mashpee Reservation Office.
Employment requirements: pass a pre-employment drug test; pass a background check.
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