Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop the best sales specialists, drive sales targets, financials, and store merchandising, and create an outstanding in-store customer experience that aligns with our brand and solutions.

Are you someone who thrives in a competitive atmosphere while having fun with your team? If you enjoy helping others grow to reach their potential and consistently deliver results, Victra is the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
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• Lead your team by resolving customer issues and assisting with customer transactions.
• Take direction from the store leader on day-to-day operations.
• Set and share daily/weekly/monthly goals with the sales teams.
• Provide your team with training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations – analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and open trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality.
• Monitor inventory by restocking shelves, maintain device security, and manage store cleanliness.
• Lead store merchandising and planogram compliance in accordance with company expectations.
• Complete store opening and closing activities.
• Maintain collective responsibility for attaining store targets daily/weekly/monthly.

Here is what we can offer you in exchange for your world-class work:

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

A comprehensive benefits list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

You thrive in a sales environment and enjoy sharing this energy with a team you can develop and motivate. You set high goals and know how to motivate others to achieve them. You’re open to new ideas, relate well to a variety of people, and are attuned to the needs of others to ensure they perform at their best.

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date. This class may include overnight travel at the company's expense. All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU.

This class may include overnight travel at the company's expense. Various online and computer-based training will be required throughout your employment with Victra.

You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete. If you’re selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.

We’re proud to be an equal opportunity employer — and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.