Visit Mason

Visit Mason City is seeking a warm, organized, and enthusiastic individual to serve as our Visitor Services Coordinator. In this front-facing role, you’ll be one of the first points of contact for guests at the Mason City Welcome Center—greeting travelers, answering questions, and helping connect visitors and residents with all that our vibrant community has to offer. This position is ideal for someone with strong communication skills, a heart for service, and genuine pride in Mason City and the North Iowa region.

The Mason City Welcome Center serves as a shared home for Visit Mason City (VMC) and Main Street Mason City (MSMC), and the Visitor Services Coordinator plays an important role in supporting the work of both organizations. In addition to providing exceptional visitor services, this position provides key administrative support to the Executive Director and team and assists with tourism initiatives, downtown programming, community events, marketing efforts, partner engagement, and volunteer coordination.

This is a unique opportunity to help shape the visitor experience while contributing to efforts that strengthen downtown Mason City, support local businesses, build community pride, and position Mason City as a welcoming destination to visit, experience, and enjoy.

• Visitor Experience & Guest Services
  • Greet all visitors to the Mason City Welcome Center with a friendly, helpful, and welcoming attitude.
  • Provide accurate, engaging information about local attractions, events, businesses, dining, shopping, recreation, and community services.
  • Respond to inquiries by phone, email, mail, and in person; track and report visitor requests as needed.
  • Promote the Mason City Welcome Center as a go‑to resource for visitors, residents, downtown customers, and community partners.
  • Serve as a knowledgeable ambassador for Mason City, downtown, and the greater North Iowa region.
• Administrative & Office Support
  • Answer phones and direct calls and inquiries to appropriate team members.
  • Provide general administrative support to Visit Mason City and Main Street Mason City, including data entry, proofreading, filing, scanning, scheduling, correspondence, and preparation of materials.
  • Assist the Executive Director and staff with day‑to‑day organizational needs, special projects, meetings, and partner communications.
  • Maintain a clean, organized, professional, and welcoming environment within the Mason City Welcome Center.
  • Assist with ordering office supplies and performing light custodial and organizational tasks.
• Marketing & Resource Management
  • Help maintain accurate visitor and community resources, including websites, online event calendars, business information, and printed materials.
  • Organize and update brochure racks; manage brochure inventory and coordinate regular deliveries.
  • Assist with the coordination of gift baskets, welcome materials, visitor packets, and welcome booth staffing.
  • Support the development and distribution of marketing and informational materials, including visitor guides, mailers, surveys, reports, event materials, and promotional pieces.
  • Assist with VMC and MSMC marketing efforts, including promoting tourism experiences, downtown businesses, community events, programs, and initiatives.
  • Help ensure information shared through VMC and MSMC channels is timely, accurate, and consistent.
• Coordinate Welcome Center retail and gift shop displays and assist with inventory management.
• Assist with volunteer recruitment, training, scheduling, communication, and appreciation efforts.
• Coordinate volunteer activities, including packet assembly, mailing preparation, event assistance, and other organizational needs.
• Build positive relationships with volunteers and help create a…