Order Processing Technician

• Interpret customer-provided information and construct fully detailed orders satisfying customer, application, regulatory and manufacturing requirements.
• Process customer orders accurately, ranging from basic stock to highly configured orders.
• Interpret hardware templates and prepare detailed drawings for manufacturing requirements.
• Create and/or revise detailed drawings using customer plans and elevations, including section and detail views, annotations and correct dimensions.
• Anticipate, question and research concerns, resolving engineering issues before fabrication.
• Communicate with customers about discrepancies and application conflicts.
• Document information requests, clarifications, correspondence and changes using established protocol.
• Provide technical, product application and problem-solving support to manufacturing and customers.
• Function effectively in a team environment across all areas of the business.
• Promote a safe and harmonious working environment and adhere to the ASSA ABLOY Code of Conduct and Health & Safety Policy.
• Perform other duties as required.

• High School Diploma or GED / Bachelor’s degree in Mathematics, Engineering, Business or a related field, preferred.
• Associates degree or completion of a technical trade school in Computer Aided Drafting, mathematics or related field, strongly preferred.
• Previous experience/exposure to working within the Door, Building Materials and/or Hollow Metal industries are highly desirable.
• Complex math and problem-solving skills required, including developed understanding of Algebra and Geometry.
• AutoCAD detailing experience preferred.
• Blueprint/template reading skills required.
• Ability to read and comprehend structural and architectural drawings.
• Strong knowledge of detailing principles of drawings preferred.
• Previous exposure to reading schematics, blueprints, renderings or architectural drawings is highly desirable.
• Excellent computer skills preferred (Word, Excel, Internet, email, etc.).
• Proficient communication skills, both verbal and written.
• Excellent analytical, problem-solving, organizational, follow-up and a sense of urgency are required.
• Must excel working in a fast-paced environment.
• Some overtime is required.

Demonstrates expertise in interpreting customer specifications and creating detailed drawings while ensuring compliance with regulatory and manufacturing standards. Proficient in problem-solving and communication to address engineering issues and customer inquiries effectively.

• AutoCAD Detailing Experience
• Blueprint/Template Reading Skills
• Complex Math and Problem-Solving Skills
• Excellent Communication Skills
• Previous Experience in Door or Building Materials Industry

• AutoCAD
• Blueprint Reading
• Mathematics
• Geometry
• Algebra
• Detailing Principles
• Technical Drawing
• Problem-Solving
• Documenting Information
• Reading Architectural Drawings

• Analytical Skills
• Organizational Skills
• Follow-Up Skills
• Sense of Urgency
• Team Collaboration

• High School Diploma or GED
• Bachelor’s Degree in Mathematics, Engineering, or Business
• Associates Degree in Computer Aided Drafting

• Door Industry
• Building Materials
• Hollow Metal Industry
• Manufacturing Requirements
• Health & Safety Policy

• Microsoft Word
• Microsoft Excel
• Email
• Internet