Receptionist - Residency Clinic Float

Position Purpose

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the clinic demonstrating strong inter‑personal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into the E HR message center, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment.

Note: You will have a home clinic where you will be trained and then your schedule is opened to all the clinics in the medical group, meaning you can be “booked” for their location. Travel is required to any of the Mercy One clinics in our North Iowa system.

Full time

Day Shift

• Greets and welcomes patients and visitors to the clinic courteously and ascertains the reason for the visit or phone call. Determines next step in meeting the patient's needs. This may include entering telephone call information into the electronic health record.
• Schedules patient appointments determining the type of visit and amount of time to allow according to the providers' workflow. Arranges for interpreter services as needed. Helps patients find care at the appropriate level in other network facilities as needed.
• Responsible for validating/obtaining and entering demographic and insurance information into the clinic and hospital patient accounting systems by interviewing the patient, family member and/or guarantor. Conducts online insurance eligibility/verification. Determines when new consent forms are required and explains to patient/family members.

40 hour per week; M-F;
No weekends or holidays

• High school diploma or equivalent; knowledge of medical terminology is preferred.

• Six months of office or customer service experience required, preferably in a medical office setting. OR completion of an Administrative Assistant Diploma Computer experience preferred.

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1

Mercy One North Iowa Medical Center provides expert health care to 15 counties. Mercy One North Iowa Medical Center is a 342‑bed, regional referral teaching hospital in Mason City, Iowa. Mercy One New Hampton Medical Center is an 11‑bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, Mercy One North Iowa Medical Center is the largest employer in the region.

Mercy One Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.