Residential Intake Coordinator - INTERNAL

TASKS AND RESPONSIBILITIES

• Treat all individuals with dignity and respect while maintaining agency standards of confidentiality, professionalism and objectivity.
• Provide oversight of the full day and primary residential transition programs
• Provide therapeutic conditions of warmth, genuineness, empathy, respect, dignity and direction to all patients.
• Review internal and external referrals and coordinate with associated clinicians, providers, or agencies.
• Appropriately address direct admissions.
• Develop and maintain a working knowledge of all documentation and reporting systems to include State Waiting List, County Jail Systems, Sex Offender Registry, Iowa Courts Online, and all EHR records.
• Develop understanding of ASAM (American Society of Addiction Medicine) guidelines to aid in determining appropriate candidates for placement in our Residential Program.
• Participate in Weekly Residential Referral Rounds with Residential Unit Coordinator and Residential & IOP Clinical Director.
• Set up referrals including updating the Room Sheets and sending necessary information to the Residential Admissions email distribution list and updating Residential Admissions Teams channel.
• Maintain accurate information on the Room Sheet to include census, on-call contacts, and other relevant information. Routinely send details to the Residential Department and coordinate with other departments as necessary to ensure system operations.
• Participate in Weekly Meetings with Residential & IOP Programs to offer integrated care coordination of patient population.
• Complete all paperwork for residential admissions including updating the Admissions Schedule Calendar for internal and external referrals to the Residential Program.
• Communicate directly with referral sources and patients confirming placement, review of processes and protocol, and directing individuals or entities to information from the PRIBH website.
• Field calls of Residential Program inquiries.
• Coordinate with Internal Insurance Authorization Specialist to identify insurance status.
• Create and maintain collaborative community relationships throughout service area.
• Maintain all regulatory, contract & documentation standards and data collection and complete necessary documentation in a timely manner.
• Develop and maintain a community referral network. Demonstrate the ability to work collaboratively with community partners, exhibiting effective communication, cooperation, and facilitation skills to create a coordinated referral process for individuals as they transition.
• Proficiency in clinical practices identified as best practice by the agency demonstrated through supervision and direct observation.
• Demonstrate understanding and adherence to all CARF and licensure policies and procedures.
• Perform other duties as assigned by supervisor.

• Understanding of the mission of Prairie Ridge and the patients we work with
• Proficiency in oral and written communication skills, as well as record keeping.
• Technology skills allowing for proficiency in use of electronic health record.