Accounts Receivable Operations Specialist

About

The Role

In this position, you will take ownership of correction-related activities, evaluate billing and transactional issues, identify root causes, and recommend solutions that improve accuracy, efficiency, and internal controls. You will work closely with Accounts Receivable, Credit, Customer Service, Sales, Operations, and other teams to ensure customer and internal account concerns are resolved accurately and timely. This is a hybrid position being in the Mason, OH corporate office a minimum of 2 days a week.

About

The Role

In this position, you will take ownership of correction-related activities, evaluate billing and transactional issues, identify root causes, and recommend solutions that improve accuracy, efficiency, and internal controls. You will work closely with Accounts Receivable, Credit, Customer Service, Sales, Operations, and other teams to ensure customer and internal account concerns are resolved accurately and timely. This is a hybrid position being in the Mason, OH corporate office a minimum of 2 days a week.

What You’ll Do

• Analyze billing, pricing, order processing, and transactional discrepancies to determine root causes and corrective actions.
• Review correction requests and prioritize work based on customer impact, financial risk, and operational needs.
• Serve as a resource for correction-related processes and provide guidance to internal stakeholders.
• Identify recurring issues and recommend process improvements to reduce errors and improve efficiency.
• Coordinate issue resolution across Finance, Credit, Customer Service, Sales, Operations, and other departments.
• Research complex account issues and determine appropriate resolution strategies within company guidelines.
• Support process documentation, workflow improvements, and control procedures to strengthen operational effectiveness.

• Strong attention to detail and commitment to accuracy.
• Effective written and verbal communication skills.
• Ability to work independently while collaborating across multiple departments.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with ERP systems, billing systems, or financial software preferred.
• Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
• Ability to manage multiple priorities, follow issues through to resolution, and make sound decisions with limited supervision.

• Associate degree in Accounting, Finance, Business Administration, or a related field preferred. Equivalent education and relevant experience will also be considered.
• Two to five years of experience in Accounts Receivable, Billing, Credit, Customer Service, Order Management, or a related administrative or financial function preferred.
• Experience researching and resolving billing discrepancies, payment issues, or order-related exceptions preferred.

At Makino, we invest in our people—offering competitive pay, strong benefits, and opportunities to grow your career while working with industry-leading technology.

We offer a competitive benefits package designed to support you both professionally and personally, including:

• Comprehensive health, dental, and vision insurance
• 401(k) plan with company match
• Generous paid time off and holidays
• Tuition assistance and continuous learning opportunities
• Career development and advancement opportunities
• Employee assistance programs and wellness resources

Makino is an Equal Opportunity Employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to protected characteristics as defined by federal, state, or local law.