Medical Receptionist

ABOUT THE JOB

Provide administrative support at Marathon Health centers. Responsible for front office including reception and general departmental support.

• Answer incoming calls on general office phone, validate member status, respond to emails or electronic messages, and refer as appropriate.
• Assist with form completion and refer difficult questions to medical staff.
• Welcome patients and visitors by greeting them in person or by telephone.
• Optimize patient satisfaction, provider time, and room utilization by scheduling appointments.
• Keep patient appointments on schedule by notifying providers of arrival, reviewing service delivery, and reminding them of delays.
• Comfort patients by anticipating anxieties and answering questions.
• Ensure availability of treatment information for the provider by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect money for co‑pays, reconcile credit cards and cash, tally the cash drawer, and prepare deposits.
• Complete prior authorization paperwork, fax communications for referrals, and other administrative duties.
• Maintain front reception area in a clean and professional manner.
• Stock and re‑stock office equipment and manage outgoing/incoming deliveries.
• Assist Medical Assistants with electronic medical record data entry.
• Scan and upload forms as necessary.
• Maintain confidentiality of patients and records, and adhere to HIPAA regulations.
• Perform other duties as assigned or required.

• High school diploma or GED required and 1–3 years of related professional experience in a medical office environment or equivalent combination of education and experience.
• Associate degree in healthcare or related field preferred.
• Proficient in use of an electronic medical record system.
• Strong technical expertise using Microsoft Teams and Microsoft
  365 (Word, Excel, Outlook, PowerPoint).

• Excellent written and oral communication skills.
• Exceptional customer service skills and ability to promote teamwork.
• Ability to build and maintain trusting relationships with integrity and commitment.
• Excellent time‑management and ability to multi‑task, prioritize, and meet deadlines.
• Flexibility, adaptability, and ability to manage competing priorities in a fast‑paced environment.
• Proven record of working successfully with teammates, stakeholders, clients, vendors, and guests.
• Excellent organizational skills and meticulous attention to detail.
• High level of critical thinking and creative problem‑solving skills.
• Ability to maintain confidential documents and use judgment and discretion.

$20.00–$24.00/hr (actual offer may vary based on geographic location, years of experience, and skill level).

• Free Marathon membership for in‑person and virtual care.
• Employer‑paid life and disability insurance; choice in medical/dental plans, vision, HSA, FSA.
• Competitive compensation, 401(k) match.
• Paid time off (vacation, sick leave), holiday schedule.

Marathon Health provides equal employment opportunities and prohibits discrimination and harassment of any type. We are committed to providing access and reasonable accommodation for individuals with disabilities.