SMB Implementation Specialist

Job Title: Implementation Specialist Support

Location: Mason, OH 45040

Duration: 6 Months

Pay Rate: $26.30/hr

Start Date: Immediate

We provide a competitive pay and benefits package. The position offers a pay rate of $26.31/hr belcan considers factors such as education, experience, location, and discipline when extending an offer. Benefits may include health care, dental, vision, life insurance, 401(k), education assistance, paid time off (including PTO, holidays, and any other leave required by law).

• Provide support to the Client Service Team to create client presentations, industry events/conferences, etc.
• Coordinate client visits to the facility.
• Responsible for routine correspondence, travel arrangements, maintaining calendars, organizing and scheduling meetings, coordinating special events and answering calls.
• Uses independent knowledge and judgment to complete assignments consisting of numerous steps that vary in nature and sequence.
• Research data and prepares responses for requesting person/department.
• Communicates data in a clear and concise manner to the requester and may recommend appropriate action to be taken.
• Develops, generates, and updates reports (routine and non-routine) to assist management in making decisions (i.e., renewal status reports).
• Completes and updates appropriate records and files.
• Performs special projects as requested by management.
• Ensures confidentiality of privileged information.
• Personally respond to requests for information concerning office procedures.
• Determine which requests to be handled by management, professional staff or other department.
• Review outgoing materials and correspondence for internal consistency with approved procedures and ensure appropriate authorization is obtained.
• Develop and maintain non-routine reports (i.e., reference).
• Serves as a backup to other Eye Med assistants.

Works in an office environment.

No direct cost center responsibility but needs to understand the correlation of sales office costs to company overall performance and be able to recommend appropriate strategies to management.

Works closely with management in making recommendations for improvements, refinements, or changes with regard to office equipment, procedures, and budget issues.

No direct reports.

• Customers (brokers, accounts, consultants):
  Frequent interactions with outside clients/brokers/consultants as support liaison, planning, scheduling.
• Client Service Management:
  Assists in performance management, administrative support, coordination, communication, event planning.
• Executive Leadership Team:
  Frequent interaction with Eye Med Leadership Team.
• Outside vendors:
  May assist in the planning, scheduling, and communication with vendors.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.