Analyst Business Data

Requisition ID:917847
Store #:110189 Resource Group - OH CSC
Position
:

Full-Time
Total Rewards:

Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the Essilor Luxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

The Analyst, Business Data conducts detailed analyses of Luxottica's North America Contact Center (NACC) operations performance using varied sources of data. The Analyst, Business Data will have working knowledge and understanding of all NACC KPI's and targets and will use their analytical skills to partner with leadership to provide insight into key trends in performance, demand drivers, cost and opportunities.

• In partnership with the Manager/Sr. Manager, evaluate and support the implementation of analytical solutions that will lead to high quality, accurate data and trending
• Able to deliver analytical reporting using varied sources of data, including but not limited to, workforce management, quality, custom channel applications, and CTI/CRM/IVR solutions for all channels
• Analyze complex data, identify anomalies, and provide useable insight to business intelligence leaders
• Provide ongoing analysis of existing reporting structure and make efforts to provide recommended enhanced solutions in an effort to drive reporting efficiency
• Ensure accurate documentation for data elements, reports, and processes
• Develops understanding of underlying data, data structures, and business uses of data
• Follows processes and protocols for ensuring the quality of reporting outcomes and analyses; identifies ways to ensure data integrity and validates reporting results to deliver a high degree of confidence in the final outcome
• Maintain comprehensive inventory of all reports and associated data sources
• Maintain and publish standard reports for executive operations
• Maintain databases and develop weekly / monthly metrics reports
• Perform ad hoc analyses as needed, support UAT and special projects as assigned

• Bachelor's degree in analytics, mathematics or related field
• 2+ years of relevant experience in business, statistical or data analysis
• Ability to assimilate facts/data from various sources & develop analyses that provide key business insight
• Ability to identify obstacles & develop solutions
• Strong organizational and time management
• Knowledge of Business Objects
• Effective communicator - written and verbal

• Experience with Telephonic platforms
• Experience working with call center data/metrics

This posting is for an existing vacancy within our business.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all…