Account Specialist

Requisition  Store #: 111273 EM SMB AM - OH CSC Position:

Full-Time Total Rewards:
Benefits/Incentive Information

At Eye Med, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.
Our mission is to help people see life to the fullest-and our commitment goes beyond vision benefits. Our passionate employees proudly support the One Sight Essilor Luxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world's vision crisis.
Eye Med is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In.GENERAL

FUNCTION
The Account Specialist manages relationships with an assigned group of clients (including employers, brokers, and consultants) in the small and mid-market business segment. This role involves consulting on vision benefit portfolios, resolving issues, and managing the renewal process. A strong customer focus is required to ensure client satisfaction and retention. The Account Specialist will work with small and mid-market clients with an average book of business ranging from 10 to 1,000 members.
MAJOR DUTIES AND RESPONSIBILITIES

Ensure client satisfaction and retention of assigned accounts
Manage relationships with current clients and deliver outstanding customer service
Serve as a subject matter expert on vision products in the insurance industry
Provide annual business reviews to major clients and brokers
Deliver accurate and timely renewal proposals
Partner with Eye Med Sales and Marketing teams to drive messaging to key clients and brokers
Respond to inquiries and issues with urgency
Communicate daily by phone with external stakeholders
Build strong relationships with internal and external partners
Maintain or obtain required licensing
Collaborate with clients to offer optimal vision benefit products
Finalize and implement negotiated plan designs and renewals

BASIC QUALIFICATIONS

Bachelor's degree or equivalent experience
1-2 years in a service-oriented role with proven success
Accident & Health Insurance License or ability to obtain within 60 days of hire
Excellent verbal and written communication skills
Strong phone presence
Strong organizational and follow-through skills
Proficiency in MS Word, Excel, and Outlook
Ability to manage multiple priorities
Strong customer focus and ability to anticipate client needs

PREFERRED QUALIFICATIONS

Experience and knowledge of vision benefits and/or insurance industry
Sales or account management experience
Experience using  or similar CRM system
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.

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