US Lead Customer Success Specialist

Lead Customer Success Specialist

Full Time, Cincinnati, OH

Benchmark Gensuite provides a unified digital platform for EHS, Sustainability, and ESG reporting, helping organizations manage risks, showcase compliance, and meet ESG goals.

• Drive customer satisfaction and growth among a portfolio of existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan, and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in‑person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

• Bachelor's degree required.
• 2‑3 years of experience in Customer Success, Relationship Management, Account Management, or a similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer‑first attitude.
• Experience with SaaS.
• Strong communication and interpersonal skills.
• Willingness to travel and adapt to changing schedules and environments.

• Travel is sometimes required for this position, including visiting customer sites or hosting customers at the company's local offices; may also attend conferences, trade shows, or external events.
• If based in the Cincinnati area, expected to come into the local office at least 3 times per month for in‑person meetings and collaboration.
• Remote employees may need to travel to the company's headquarters once per quarter, up to a full business week; some weekend travel may be required.
• Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company’s travel policy.
• Ability to travel and a valid driver’s license or access to reliable transportation may be required.

Questions about the position? Please contact our HR Team at