US Lead Customer Success Specialist

Overview

Lead Customer Success Specialist — Full Time — Cincinnati, OH. Benchmark Gensuite invites you to innovate in EHS, Sustainability, and ESG Disclosure Reporting by helping customers empower informed decision making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join Benchmark Gensuite and help make the corporate world better for the planet and its employees.

Benchmark Gensuite jobs play a crucial role in developing our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our global team and ongoing innovation in AI, ML, and IoT, a career at Benchmark Gensuite means continuously evolving skills to develop fresh ideas and initiatives.

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Design, plan and coordinate program activities to help drive program success and participation.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

• Bachelor's degree required.
• 2-3 years of experience working in a Customer Success, Relationship Management, Account Management, or similar role.
• Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS required.
• Strong communication interpersonal skills to effectively interact with customers and colleagues.
• Willingness to travel and adapt to changing schedules and environments.

• Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show. Team members may need to assist with setting up the booth or marketing materials for a conference/trade show.
• If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration.
• For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs.
• Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy.
• The ability to travel and a valid driver's license or access to reliable transportation may be required.

Questions about the position? Please contact our HR Team at