Digital Product Manager - Billing

Title:

Digital Product Manager – Billing and Payment Experience

Location:

Mason, OH 45040

Requisition Number: 221167

Cintas is seeking a results‑driven Digital Product Manager to take ownership of delivering exceptional experiences that enhance and complement our customers’ in‑person and on‑site interactions. In this role, you will be responsible for managing concept to delivery, the partner and customer experience related to Shop, Manage & Pay, Day Builder, or equivalent and ensuring it aligns with the company’s mission to create a seamless customer journey.

• Develop and execute a Product Roadmap, aligned to product goals and success metrics for Cintas user products.
• Conduct user research, analyze data, and gather feedback to inform product decisions and continuously improve the customer experience.
• Partner with stakeholders to understand the broader customer journey and ensure Cintas products complement the on‑site experience.
• Monitor product performance and customer satisfaction, using insights to iterate and enhance the product.

• Proven ability to manage the end‑to‑end product lifecycle and deliver results in a cross‑functional environment.
• Experience working with UX teams and an understanding of user‑centered design principles.
• Analytical mindset with experience leveraging data to make informed product decisions and measure success.
• Excellent communication and collaboration skills, with the ability to work effectively across teams and stakeholders.
• Passion for creating seamless customer experiences that bridge the digital and physical worlds.

• Bachelor’s degree or equivalent experience.
• 3‑5 years of experience in product management, with a focus on customer‑facing products.

• Comprehensive and competitive medical, dental and vision benefits with premiums below the national average.
• Four medical plan options with one plan offered at zero cost.
• Competitive pay.
• 401(k) with company match, profit sharing, and employee stock ownership plan (ESOP).
• Disability, life and AD&D insurance paid 100% by company.
• Paid time off and holidays.
• Skills development, training and career advancement opportunities.

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye‑wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®.

Headquartered in Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq‑100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

Job Category:
Process Improvement

Organization:
Operations

Employee Status:
Regular

Schedule:

Full Time

Shift: 1st Shift

Nearest Major Market:
Cincinnati

Job Segment:
Product Manager, Business Process, PLM, User Experience, Marketing, Operations, Management, Technology