US Strategic Partnership & Launch Leader

Overview

Strategic Partnership and Launch Leader. Full Time. Hybrid - Cincinnati.

Innovate with Benchmark Gensuite as a Strategic Partnership and Launch Leader. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals.

• Strategic Leadership & Execution
  • Lead end-to-end new subscriber launches and at-risk transitions, serving as the primary point of continuity and accountability
  • Establish clear ownership, milestones, and success metrics across the subscriber lifecycle from planning through stabilization
  • Develop and execute comprehensive launch strategies that align business objectives with customer success outcomes
  • Establish clear ownership structures, timelines, and success metrics across all launch phases
  • Identify and mitigate risks early, escalating issues and implementing solutions proactively
• Cross-Functional Collaboration
  • Partner closely with Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product teams to ensure coordinated execution
  • Lead cross-functional alignment meetings, driving consensus on priorities, dependencies, and accountability
  • Break down silos and facilitate communication between teams to ensure nothing falls through the cracks
  • Support and enable existing team structures rather than replacing them, complement and enhance current capabilities
• Executive Engagement & Stakeholder Management
  • Manage executive-level relationships and communications with strategic/priority subscribers
  • Prepare and deliver executive briefings, status updates, and business reviews
  • Escalate critical issues appropriately and recommend strategic solutions
  • Serve as a trusted advisor to leadership on complex customer situations
• Program Management & Accountability
  • Establish and track key performance indicators (KPIs) and success metrics for each launch
  • Maintain detailed project plans, timelines, and dependency maps
  • Ensure accountability through clear ownership assignments and regular progress monitoring
  • Document lessons learned and best practices to continuously improve launch processes
• Continuity & Stabilization
  • Provide consistent leadership through critical transition points and key milestones
  • Ensure smooth handoffs between launch and steady-state operations
  • Monitor post-launch performance and support stabilization efforts
  • Build long-term strategic relationships with key subscribers

• 5-7 years of experience in customer success, account management, program management, or related roles with demonstrated expertise in managing complex, high-stakes engagements.
• Experience in EHS, ESG, or operational risk management industries.
• Strong cross-functional leadership experience with ability to influence and align teams without direct authority.
• Outstanding organizational and project management skills with ability to manage multiple complex initiatives simultaneously.
• Domain expertise in B2B enterprise customer engagement, SaaS operations, or similar environments.
• Background in customer lifecycle management or customer success operations.
• Familiarity with CRM systems, project management tools, and business analytics platforms.
• Experience in a matrix organization or complex organizational structure.

• Leading transformational customer engagements and new subscriber launches.
• Building and optimizing processes that scale.
• Solving complex, cross-organizational challenges.
• Driving measurable business impact through strategic collaboration.
• Developing and mentoring high-performing teams.

Questions about the position? Please contact our HR Team at