Senior, Product Management

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

The Senior, Product Manager brings a high-energy approach to developing customer‑centric user experiences and features to help grow the customer base, drive user engagement, and improve overall site experience on the fast-moving e‑commerce team. This role operates as a hybrid between strategy and execution. They partner with stakeholders to define, own, and execute a product roadmap while mentoring more junior colleagues on a range of product skills.

Working in an agile environment with a focus on continuous improvement, they encourage ideas and feedback. They are empowered to make decisions and contribute in a meaningful and impactful way, fostering customer‑centric thinking to create memorable, loyalty‑building experiences for every Macy’s customer and new possibilities for their career.

• Take ownership of the entire product roadmap, from its definition to execution, including establishing and maintaining partnerships with stakeholders to ensure alignment
• Assume responsibility for managing a complex product area or lead as the senior product manager, driving the work forward
• Collaborate with partners and pods to effectively coordinate cross‑functional projects and objectives, with support from senior leaders
• Lead discussions and decision‑making processes in large working team settings, guiding the agenda
• Structure and prioritize analyses to inform the roadmap, including effectively setting up A/B tests
• Maintain a well‑curated backlog of user stories driven by insights gleaned from structured discovery, which directly impacts the product roadmap
• Contribute meaningfully to technical requirements alongside QE and engineering
• Translate business needs into technical requirements for engineers to align with business goals, providing clear, detailed, and timely artifacts
• Offer timely and constructive feedback to team members, leaders, and cross‑functional partners, challenging when necessary
• Actively mentor junior colleagues on various product skills
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Leadership
:
Ability to take ownership of the entire product roadmap, manage complex product areas, and lead cross‑functional teams effectively

Collaboration and Communication
:
Skilled at collaborating with partners, stakeholders, and senior leaders, with strong communication abilities to deliver presentations, influence decisions, and answer questions

Agility and Adaptability
:
Thrives in a high‑energy, fast‑paced, outcome‑oriented environment, with the ability to adapt to changing priorities and situations

Analytical Skills
:
Proficient in structuring and prioritizing analyses to inform the product roadmap, utilizing data and analytics to make informed decisions

Customer‑Centricity
:
Customer obsessed with a deep understanding of retail commerce and user experience, distinguishing between store and ecommerce business drivers to create memorable experiences

Technical Acumen
:
Understanding of technical concepts, enabling meaningful contributions to technical requirements alongside engineering teams

Problem‑Solving and Curiosity
:
Naturally curious with a strong desire to understand root causes and solve problems, continuously learning about industry trends, emerging technologies, and new methodologies

Mentorship and Coaching
:
Willingness to mentor and coach junior colleagues, sharing knowledge freely and helping to develop their skills

Organizational Skills
:
Strong attention‑to‑detail, effective time management, and organizational abilities to maintain a well‑curated backlog and prioritize tasks…