Consulting Partner
Listed on 2026-08-03
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Business
Business Analyst, Business Systems & Technology Analysis, Change Management
Consulting Partner
We are seeking an experienced Business Consultant / Senior Business Analyst to lead strategic platform evaluation and transformation initiatives across enterprise applications. The ideal candidate will possess extensive consulting experience, strong business analysis capabilities, and proven expertise in evaluating customer service and case management platforms. This role requires close collaboration with executive stakeholders, business users, vendors, and technology teams to assess current business processes, identify improvement opportunities, evaluate technology solutions, and provide executive-level recommendations that support business transformation objectives.
Consulting Skills
- Business Transformation
- Digital Strategy
- Platform Assessment
- Process Optimization
- Organizational Change Management
Business Analysis
- Requirements Gathering
- Process Mapping
- Gap Analysis
- Use Case Development
- User Story Creation
Financial Analysis
- Business Case Development
- Cost-Benefit Analysis
- ROI Analysis
- TCO Modeling
- Financial Comparison Frameworks
Project Management
- Project Planning
- Risk Management
- Stakeholder Management
- Executive Reporting
- Workshop Facilitation
Communication Skills
- Executive Presentations
- Vendor Management
- Stakeholder Facilitation
- Negotiation
- Written & Verbal Communication
Required Qualifications
- Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or related field.
- 10+ years of consulting, business analysis, or industry experience.
- Proven experience leading enterprise application assessment and transformation programs.
- Strong experience in business process analysis and requirements management.
- Demonstrated experience working with executive leadership and cross-functional stakeholders.
- Experience developing executive presentations and strategic recommendations.
- Strong analytical, facilitation, and problem-solving skills.
Required Experience
- Experience migrating or modernizing multiple enterprise application platforms.
- Experience conducting platform evaluations and vendor assessments.
- Experience creating business cases, vendor scorecards, and executive recommendations.
- Experience documenting current-state and future-state business processes.
- Expertise in facilitating stakeholder interviews and executive workshops.
- Experience performing financial analysis, ROI studies, and cost-benefit assessments.
- Proven ability to lead organizational change and transformation initiatives.
Preferred Experience
- Experience evaluating and selecting one or more of the following platforms:
- Zendesk
- Salesforce Service Cloud
- Microsoft Dynamics 365
- Service Now
- Oracle Service Solutions
- Pega Customer Service
- Other CRM, Customer Service, or Case Management platforms
Salary Range: $110,000 -$130,000 year
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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