More jobs:
Customer Service Representative
Job in
Mason, Warren County, Ohio, 45040, USA
Listed on 2026-02-21
Listing for:
Russell Tobin
Full Time
position Listed on 2026-02-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Russell Tobin's client is hiring a Customer Service Representative in Mason,, OH
Employment Type: Contract
Location: Onsite - Mason, OH 45040
Pay rate: $17-$19/hr
Responsibilities:
- Handle inbound calls about orders, order status and tracking and general customer service inquiries
- Make outbound calls to follow up on pending orders and jobs
- Manage an average call volume of approximately 8 calls per hour
- Accurately document interactions and resolutions
- Use professional, courteous communication at all times
- Resolve customer issues efficiently, aiming for first-contact resolution
- Collaborate effectively with team members and leadership
Requirements:
- High School diploma or equivalent preferred but not required
- Strong written and verbal communication skills
- Ability to perform basic math
- Customer-focused mindset with a commitment to quality service
- Ability to work effectively in a team environment
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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