Customer Service Representative- Mason, OH

Customer Service Representative
- Mason, OH

• Contract

Start Date: July 17, 2017

Duration: 6+ months with possibility for permanent role

Pay Rate: $13.62/ hour on W2

Location: 4000 Client’s Pl, Mason, OH 45040, USA

• 11AM-3PM
• 11AM-7PM
• 12NN-9PM
• 1PM-10PM
• 3PM-11PM

The Consumer Services provides telephone and email support of Luxottica Retail's North American Contact Center (NACC).

• Communicating effectively and professionally with customer via phone, email and potentially live chat.
• Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service.
• Explaining pricing and insurance benefits
• Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns.
• Using up-sell and cross-sell techniques to maximize revenue
• Partnering with doctors to ensure prescriptions are valid
• Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical.

• Must have an open/flexible availability to adapt to a floating work schedule
• Must exhibit excellent customer care, phone, communication and writing skills
• Must be able to calculate figures and amounts
• Knowledge of basic Microsoft applications and the ability to learn other computer software applications
• Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores
• Must be able to adapt to evolving policies, procedures, and systems
• Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks

• Previous experience with consultative sales in an optical store setting is highly preferred
• Demonstrated outstanding sales skills
• Previous online chat experience is highly preferred
• Must not currently be on corrective action

Manager is looking for a more junior-level candidate with Accounting experience in a high-volume environment