Customer Service - Nursery Outlet Sales Associate

Primary Responsibility:
Assisting customers at Natorp’s Nursery Outlet as dynamic sales associate and customer service provider.

Reports to: Tina Hines

Seasons of Operation:

Spring: 3/25-6/21

Wednesday through Sunday 10 am to 5 pm

Fall: 9/3-10/18

Thursday through Sunday 10 am to 5 pm

• To share Natorp’s knowledge, expertise, and passion for plants with every customer
• To provide service that is unexpected, intuitive, and personalized so that every visitor feels special
• To make every visitor passionate about Natorp’s by going one step further in offering an exceptional and memorable experience that is without equal in the gardening industry

• Greeting and welcoming visitors and customers
• Assisting and advising customers with plant and hard good questions and selections
• Delivering exceptional personal customer service
• Resolving or referring customer concerns or complaints according to established procedures.

• Assisting with activities, events, and special promotions as needed

• Support and assist the full-time staff in ensuring that safety, security, health, facilities, repair, and environmental standards are met daily.
• Notifying the full-time staff promptly with any safety or operational concerns
• Providing the full-time staff with feedback on procedures and customer service concerns

• A thorough understanding of horticulture and product knowledge as it relates to the NNO operation
• The willingness to share horticultural knowledge with customers and co-workers
• The ability to demonstrate professional behavior under pressure
• A willingness to assist with stocking and with display maintenance

• Customer Service
• Sales
• Design
• Answer Customer Calls

• Assisting with merchandising displays
• Attending weekly staff meetings
• Assisting with shut down/start up if asked
• Assisting with inventory if asked
• Watering
• Cleaning plants, displays
• Monitoring product quality, stock levels, and signage needs
• Other duties as assigned

Work is performed in a greenhouse, which during both seasons may get very hot.