Client Service Coordinator

Summary

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates care in a happy, friendly, and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing documentation, entering pet information, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information, invoices, dispensing prescription items per veterinarian instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task under distracting conditions.
• Excellent written and verbal communication skills in fluent English.
• Strong organizational ability and systematic approach.
• Problem‑solving skills—identify, analyze, and solve problems, translating them into practical solutions.
• Client‑service skills—consistent attentiveness, courtesy, and informative service.
• Intellectual ability—accurate following of oral, written, and diagram instructions.
• Mathematical ability—basic arithmetic.

Hourly: $15.00–$18.69, determined by experience, skill level, education, location, and applicable minimum‑wage laws.

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous 401(k) and Roth plans with company match.
• Student Debt Relief Program for full‑time DVMs.
• Paid Time Off and Holidays.
• Advanced mental‑health and wellbeing resources.
• Associate Life Insurance—company paid.
• Optional Supplemental Life Insurance.
• Company‑paid Short‑term and Long‑term Disability insurance.
• Flexible Spending Accounts (FSA).
• Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Back‑up Child and Elder Care and Family Support resources.
• Fertility and Family‑Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection Program.
• Commuter Benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.
• Benefits eligibility is based on employment status; full‑time associates eligible for all, part‑time associates eligible with indicated conditions.

Banfield is a community dedicated to pet welfare, promoting diversity, inclusion, and the well‑being of all associates.