Collections Representative

Job Location: 910001 Corporate Administrative – Mason, OH 45040

The Collections Specialist supports the Accounts Receivable team by contacting customers with early‑stage past‑due balances (primarily 30 days or less) and assisting them in resolving payment issues. This role focuses on customer communication, problem solving, and accurate documentation while helping customers bring accounts current. It is an entry‑level opportunity ideal for individuals with strong customer service skills who are interested in developing experience in credit, collections, or finance.

Training on company systems and collection procedures will be provided.

• Contact customers by phone and email regarding early‑stage past‑due balances.
• Professionally communicate payment options and assist customers in resolving outstanding balances.
• Document customer interactions and payment arrangements in the company leasing system.
• Record customer payments and update account status as applicable.
• Coordinate with the Accounting team to resolve billing questions or payment discrepancies.
• Escalate complex or unresolved accounts to senior collections staff when appropriate.
• Maintain accurate and organized records of customer communication and account activity.
• Handle sensitive customer information with professionalism and confidentiality.
• Perform additional duties as assigned.

• Associate degree in business, finance, or a related field preferred but not required.
• Customer service, call center, administrative, or retail experience preferred.
• Strong verbal communication skills and comfort speaking with customers by phone.
• Ability to remain professional and courteous when discussing payment issues.
• Basic computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and organizational skills.
• Ability to learn company systems and processes.
• Previous collections experience is not required.
• Minimum three (3) years of credit and collections experience highly preferred.
• Working knowledge of the Fair Debt Collection Practices Act (FDCPA) and relevant federal and state collection regulations.
• High attention to detail with excellent organizational skills.
• Proven ability to handle confidential information with integrity and discretion.
• Professional demeanor with the ability to remain calm and courteous in difficult situations.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating company‑specific systems, including leasing software.

• Prolonged periods of sitting at a desk and working on a computer.
• Standard office environment.
• Occasional need to lift up to 15 pounds.
• May require occasional schedule flexibility or extended hours to meet business needs.