Customer Service Rep

Customer Service Rep

Mason, OH, United States

$ 15.00 - 16.00 (US Dollar)

Customer Service Rep needs 2+ years of experience

Customer Service Rep requires:

• Availability to work from 12:30pm until midnight M-F and 10:30am to 7pm on Saturdays.
• 12:30pm start time and 3:30pm start time. The training 12:30pm until 9pm
• REMOTE LOCAL CANDIDATES, Mason, OH

Customer Service Rep duties:

• The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives
• Assists customers telephonically and non-telephonically with service and support issues. Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations.
• Uses courteous and professional language.
• Works effectively in a team environment
• Creates a win-win resolution to problems.